CLIENTS AS CUSTOMERS
For centuries lawyers have regarded themselves as a learned profession. Both characteristics are apt. What lawyer tried to avoid doing and saying is that they are also sellers of a service product. They are merchants; they sell something: a service which involves learnedness, skill, an explicit code of ethics, and an unusual status for those whom they serve, i.e., the fiduciary relationship.]
There are a lot more changes as lawyers recognize that they are members of the merchant class (or one of the merchant classes) as opposed to simply being part of an intricate, elite, very learned highly prestigious, special class. Maybe I’ll get around to saying something about it one of these days. For sure, the lawyer as manager needs to be described, not the management of yesteryear but in todays cyber world.
*Michael Sean Quinn, Ph.D., J.D.
1300 West Lynn Suite 208
Austin, TX 78703
Office Phone: 512-296-2594
Originally posted on 10/13/2016 @ 8:41 pm